handmade, delicious French Macarons - quality is in the taste!

Terms & conditions

By ordering from Bite the Macarons you agree to the following Terms & Conditions.

  • All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Bite the Macaron, bitethemacaron.co.uk. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Bite the Macaron, bitethemacaron.co.uk or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
  • We reserve the right to use photographs of orders we prepare on our website, blog, Twitter pages and Facebook pages. If you would like to specifically request that we do not use pictures of your order, or that we provide you with a picture of your order we will usually be happy to do so but you must let us know at the time of ordering.

Online,telephone macaron orders

  • Payment is needed to confirm online (on-line shop, e-mail, facebook, instagram, twitter orders) and telephone orders and until payment is received your order cannot be guaranteed. For orders booked via an invoice pro forma payment is strongly recommended, and we reserve the right to cancel any order still awaiting payment on the delivery date.
  • Due to the nature of production goods ordered in a specific colour, flavour and appearance may or may not be the exact equivalent of any pictures or samples provided in advance. We cannot take responsibility for any damage caused by our couriers mishandling of the parcel, and will not offer a refund or replacement.
  • We send our macarons fresh and they are best kept cool in the fridge for up 7 days. Macarons are best consumed at room temperature.
  • All specifications are approximate only and as the product is handmade, subject to some variation and deviation.
  • If you wish to cancel your order, you must do so by 9 am on the day the parcel is due to be sent, as this is when we process the orders. 
  • In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.

Returns for macaron orders

  • We are only able to offer a refund if the items are proven to be faulty and that the fault is in the production of the product.
  • In the event where the fault is with the product, we will require the product to be sent back to us before issuing a refund. 
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 
  • Depending on circumstances, Bite the Macaron will issue a credit note, discount offer or resend the order.
  • If, for some reason, you are unsatisfied with your purchase, please contact us on 07762 994945 within 24 hours of when the package was received, and we will make every effort to make sure you are happy with your Bite the Macaron experience.

Weddings, Corporate and other large quantity event orders

  • Due to the nature of production goods ordered in a specific colour, flavour and appearance may or may not be the exact equivalent of any pictures or samples provided in advance. 
  • All specifications are approximate only and as the product is handmade, subject to some variation and deviation.
  • We cannot take responsibility for any damage caused by our couriers mishandling of the parcel, and will not offer a refund or replacement.
  • Orders for bespoke wedding orders can only be cancelled 4 weeks prior to pick up or shipping.

Returns for Weddings, Corporate and other large quantity event orders

  • If, for some reason, you are unsatisfied with your purchase, please contact us on 07762 994945 within 24 hours of when the package was received, and we will make every effort to make sure you are happy with your Bite the Macaron experience. 
  • We are only able to offer a refund if the items are proven to be faulty and that the fault is in the production of the product. We will require pictures taken within 24 hours of receiving the order.
  • In the event where you feel you cannot use the macarons, we will require the macarons to be returned to us at, Bite the Macaron, 23 Rossendale Drive, WA3 6UD Warrington, UK, without undue delay and in any event not later than 14 days from the day on which they arrived. You will bear the cost of returning the products.
  • Depending on circumstances, Bite the Macaron will issue a credit note, discount offer or resend the order.

Returns for wholesale orders

  • Our return policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
  • To complete your return, we require a receipt or proof of purchase.
  • To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • Refunds (if applicable): Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 working days.
  • Exchanges (if applicable): We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@bitethemacaron.co.uk and send your item (at your own expense) to: 23 Rossendale Drive, WA3 6UD Warrington, UK. You will not be reimbursed for shipping.
  • In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price.

Cancellations and modifications

  • If you wish to cancel or modify your online order (not for private or wedding orders) you must do so no later than 9 am of the intended shipment date.
  • For order cancellation or modification requests, please call us on 07762 994945 or send email: info@bitethemacaron.co.uk immediately. We will do our best to accommodate your needs, however, such requests may not be possible due to the order processing schedule. If we are for any reason unable to answer your call please leave us a message including your name, contact number and order number. We aim to respond before close of business that day, or within 24 hours at the latest excluding weekends.