Bite the Macaron ships orders UK wide using Royal Mail as our third party shipping provider. We use their 24 hour standard and tracked delivery service. See Royal Mail for their full terms and conditions. Please note that this is not a guaranteed service.
The Royal Mail specify that the 24 hour tracked service is an ‘aimed for’ service where the majority of parcels reach their destination within 24 hours. No complaints can be made until 7 days have passed without delivery.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries that are shipped on time.
Royal Mail shipping that is ‘In time for’ a seasonal event may arrive one or two days earlier than the event if the date falls on a public bank holiday.
We cannot take responsibility if the customer is not at home to accept the delivery. It is the customer’s responsibility to ensure that the recipient is available to sign for their parcel. If they are not the parcel will be returned to the depot and a non-delivery card will be left with further instructions.
You must contact us within fourteen (14) days of the expected delivery date to notify us of any late or missing shipments.
It is your responsibility to ensure that you order from us with sufficient lead-time to prevent any loss or disappointment resulting from non-shipment or late delivery that is beyond our control.